Terms & Conditions

Welcome to NoCatch. These Terms & Conditions govern your booking, payment, and participation in curated group hangouts, Navratri nights, and experiences organized through the NoCatch platform. By reserving a spot, you agree to comply with and be bound by these terms.

1. Bookings & Payment

All hangouts have limited spots to maintain curated group dynamics. Your spot is confirmed only upon successful completion of payment through our designated secure payment gateway.

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Full payment must be completed in advance before joining any crew or event group.
• Spots are allocated on a strictly first-come, first-served basis.

2. Cancellation & Refund Policy

Because our hangouts rely on exact group counts and curated balances, our cancellation policy is strictly enforced:

• All Passes/Tickets are strictly non-refundable: Once a spot is booked and payment is completed, we cannot offer any refunds or transfers to other participants.
• No-Shows: If you fail to attend the event, your pass will be forfeited without a refund.
• Event cancellation by NoCatch: In the rare event that an event is cancelled by us due to unforeseen circumstances or weather, you will receive a 100% refund to your original payment method within 5–7 business days.

3. Community Standards & Code of Conduct

NoCatch is dedicated to creating safe, welcoming, and fun environments for everyone. Every participant agrees to:

• Treat all crew members, organizers, and venue staff with mutual respect.
• Refrain from harassment, discrimination, disruptive behavior, or unsolicited advances.
• Follow the age requirements and venue-specific guidelines.

NoCatch reserves the right to deny admission or remove any participant violating community guidelines without a refund.

4. Limitation of Liability

Participation in NoCatch events is voluntary. Participants are responsible for their personal belongings, safety, and health. NoCatch is not liable for any personal loss, damage, injury, or incident occurring during or en route to gatherings, except where required by applicable law.

5. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

6. Contact Us

If you have any questions regarding your booking or these terms, please reach out to our support team at:

• Email: support@nocatch.in
• Phone: +91 92742 07418
• Address: Block A, 606 Prahladnagar Trade Center, B/H Titanium City Center, Vejalpur, Ahmedabad, Gujarat, 380051

7. Grievance Officer (India IT SPDI Rules 2011)

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("India IT SPDI Rules 2011") and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the designated Grievance Officer for NoCatch are provided below:

• Name: [Name of Grievance Officer]
• Designation: Grievance Officer & Operations Lead
• Email: grievance@nocatch.in (or support@nocatch.in)
• Postal Address: Block A, 606 Prahladnagar Trade Center, B/H Titanium City Center, Vejalpur, Ahmedabad, Gujarat, 380051

Grievance Redressal Timeline:

• All consumer and privacy complaints will be acknowledged within 48 hours of receipt.
• All grievances will be reviewed, investigated, and redressed or resolved within 30 days from the date of receipt.