NoCatch App Privacy Policy

Applicability and Scope

NOCATCH CULTURE PRIVATE LIMITED ("NoCatch", "we", "us", or "our") respects your privacy and is committed to protecting it. This Privacy Policy describes the types of information we may collect from you when you access or use our website, mobile application, and related services (collectively, the "Platform"), and our practices for collecting, using, storing, processing, protecting, and disclosing such information.

This Privacy Policy applies to information collected through our Platform and related communications, including email, SMS, push notifications, customer support interactions, and other services offered by NoCatch. By accessing or using the Platform, creating an account, completing a booking, or otherwise interacting with our Services, you consent to the collection, use, disclosure, retention, and protection of your information as described in this Privacy Policy.

The Platform is intended only for individuals who are 18 years of age or older. By using the Platform, you represent and warrant that you are at least 18 years old and legally capable of entering into binding agreements.

The Information We Collect and How We Use It

We collect information from and about users of our Platform to provide companionship experiences, facilitate bookings, maintain platform safety, process payments, communicate with users, improve our Services, and comply with applicable legal obligations.

The information we collect may include information that directly identifies you, information that is associated with your account, and technical information generated through your use of the Platform.

Information You Provide to Us

The information we collect may include information you provide directly while creating an account, making a booking, communicating through the Platform, or otherwise interacting with our Services.

This may include your full name, mobile number, email address, gender, date of birth, city,selected keywords, booking preferences, selected companion, selected venue, booking date and time, and other information voluntarily submitted through the Platform.

When you communicate with us or use our in-app chat features, we may collect and store messages exchanged through the Platform, customer support communications, complaints, feedback, ratings, reviews, and other correspondence. Chat functionality is available only in connection with active bookings and remains available until one hour after the scheduled session ends.

If you request a refund, we may collect information necessary to process such refund, including UPI details, bank account details, and related correspondence. Such information may be retained for accounting, dispute resolution, fraud prevention, compliance, and record-keeping purposes.

To support platform safety, account authenticity, fraud prevention, impersonation prevention, and enforcement of our one-account-per-user policy, users completing a booking may be required to undergo face verification. Face verification is not required merely to browse the Platform. Face verification may involve the collection and processing of selfie images for identity verification, account authenticity, platform safety, fraud prevention, impersonation prevention, and enforcement of our one-account-per-user policy. Verification selfies may be shown to the assigned companion at or around the scheduled session time to assist with identity confirmation.

Information We Collect Through Automatic Data Collection Technologies

When you access or use the Platform, we may automatically collect certain technical and usage-related information. This may include information about your device, operating system, application version, device language settings, time zone settings, network information, Firebase Cloud Messaging (FCM) identifiers, Firebase Instance IDs, crash diagnostics, error reports, and similar technical information necessary for the operation and maintenance of the Platform.

With your permission, we may also collect approximate location information, including latitude and longitude coordinates, to help display nearby venues, sort venues by distance, and improve venue discovery. Location access is optional and users may continue using the Platform without granting location permissions by manually selecting venues. We do not maintain historical location logs, do not track users in the background when the application is closed or minimized, and do not share live user location with companions. Only the most recently known location may be associated with a user account.

Tracking Technology

We may use limited tracking technologies such as Meta Pixel and other similar advertising measurement technologies  to understand the effectiveness of our marketing campaigns and improve our services. These technologies may collect information about visits to our website or interactions with our advertisements.

Our website is primarily informational and does not use tracking technologies for extensive user analytics or profiling. Our website does not use tracking technologies for extensive analytics, profiling, or behavioural advertising. We may use limited technologies, including Meta Pixel and similar advertising measurement tools, to understand the effectiveness of our marketing campaigns and improve our services. 
Our mobile application may use certain third-party services, such as Firebase Cloud Messaging for notifications and Firebase Crashlytics for crash reporting and performance monitoring, to help operate and improve the Platform.

How We Use the Information We Collect

We use the information we collect to create and manage user accounts, facilitate bookings, process payments and refunds, provide customer support, verify identities, maintain platform safety, detect fraud and misuse, enforce our Terms and policies, investigate complaints, communicate with users, improve the Platform, comply with legal obligations, and protect the rights, property, and safety of NoCatch, its users, companions, and the public.

We may also use information to monitor platform performance, resolve technical issues, prevent unauthorized access, improve operational efficiency, and develop new features and services.

How We Share the Information We Collect

We do not sell personal information.

We may share limited information with the companion assigned to your booking where necessary to facilitate a scheduled session, confirm identity, and maintain platform safety. This may include your first name or display name and your Verification selfies may be shown to the assigned companion on a limited, one-time basis at or around the scheduled session time solely for identity confirmation and platform safety purposes.NoCatch implements measures intended to restrict the capture, retention, and misuse of such verification images by companions.Companions do not receive access to your email address, mobile number, date of birth, payment information, chat history, booking history, or complete account information.

We may share information with service providers, contractors, payment processors, cloud hosting providers, communication service providers, analytics providers, technical support providers, and other third parties who assist us in operating the Platform and providing Services.

We may also disclose information where we believe such disclosure is reasonably necessary to comply with applicable law, respond to lawful requests from courts, regulators, law enforcement authorities, or government agencies, enforce our agreements, investigate fraud or safety concerns, protect our legal rights, or prevent harm to users, companions, or the public.

In connection with a merger, acquisition, restructuring, financing transaction, sale of assets, or similar corporate transaction, information held by NoCatch may be transferred as part of such transaction, subject to applicable law.

Payment Information

Payments made through the Platform are processed through third-party payment service providers. We do not store card numbers, CVV numbers, card expiry information, UPI PINs, net banking passwords, or payment authentication credentials.

We may store payment-related information including payment IDs, order IDs, payment status, amounts paid, applicable taxes, booking-linked payment records, and refund records for accounting, reconciliation, customer support, fraud prevention, dispute resolution, tax compliance, and legal compliance purposes.

Data Storage

Information collected through the Platform may be processed and stored on servers operated by NoCatch or its service providers. Our primary application infrastructure is hosted on cloud infrastructure located in India. Certain technical information processed through third-party services such as Firebase may be processed through infrastructure operated by those providers in accordance with their own systems and practices.

Your Information

Correspondence

By creating an account or using the Platform, you agree to receive communications from NoCatch relating to account verification, OTP authentication, bookings, booking confirmations, customer support, service updates, refunds, safety notifications, and other operational matters necessary for the provision of our Services. We may also send promotional or marketing communications regarding our services, offers, events, and updates. Users may choose to disable notifications or opt out of promotional communications where such an option is available. However, disabling notifications or opting out of promotional communications will not affect the delivery of essential service-related communications, including OTPs, booking confirmations, account-related notifications, refund updates, safety communications, emails relating to active bookings, and other communications necessary for the operation of the Platform and the provision of Services.

Deletion

Users may delete their account directly through the Platform. Upon receipt of a deletion request, the account will be deactivated immediately and personal information associated with the account will be scheduled for deletion within thirty (30) days.

Verification selfies, profile information, location information, chat data, and other personal information associated with the account may be deleted as part of this process. Certain information may be retained for a longer period where reasonably necessary to address active disputes, refund matters, fraud investigations, safety investigations, legal obligations, regulatory requirements, or the protection of our legal rights. Such retention will generally not exceed six (6) months unless a longer retention period is required by applicable law, regulatory obligations, taxation requirements, or legal proceedings.

Certain booking, payment, tax, accounting, compliance, and fraud-prevention records may continue to be retained where required for legitimate business, legal, regulatory, or accounting purposes. Where reasonably practicable, such records may be anonymized, de-identified, or disassociated from active user accounts.

Limitations

Your rights relating to your information may be subject to applicable law, legal obligations, fraud-prevention requirements, safety considerations, dispute-resolution requirements, ongoing investigations, or other legitimate business purposes. We may decline requests that are unlawful, impractical, repetitive, abusive, or would adversely affect the rights, safety, or privacy of other individuals.

Security: How We Protect Your Information

We maintain reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction. These safeguards may include access controls, authentication mechanisms, secure hosting environments, internal access restrictions, monitoring systems, and other security measures appropriate to the nature of the information we process.

While we strive to protect information using commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and taking appropriate measures to secure their devices and accounts.

Child Safety Standards

Our Commitment

NoCatch is committed to providing a safe and respectful platform for all users. We have zero tolerance for Child Sexual Abuse and Exploitation (CSAE) and take appropriate measures to prevent, detect, and report any content or behavior that violates applicable laws or our platform policies.

Our Child Safety Standards are also published in the NoCatch Community Guidelines, which apply to everyone who uses the Platform and are available at https://app.nocatch.in/community-guidelines

Prohibited Conduct

Users must not upload, share, request, distribute, or promote Child Sexual Abuse Material (CSAM), engage in grooming or exploitation of minors, sexualize children, facilitate human trafficking involving minors, or participate in any activity that exploits, abuses, endangers, or harms children. Any user found engaging in such activities may have their account permanently suspended and may be reported to the appropriate law enforcement authorities.

Reporting and Enforcement

Users who encounter any content, messages, profiles, or behavior that may violate these Child Safety Standards are encouraged to report it immediately through the in-app reporting feature or by contacting support@nocatch.in. Reports are reviewed promptly, and NoCatch may remove violating content, suspend or permanently terminate accounts, restrict access to platform features, or report serious violations to the appropriate authorities where required by law.

Content Moderation

NoCatch actively works to maintain a safe platform through user reporting mechanisms, manual moderation, and other appropriate moderation measures to identify, investigate, and remove content or accounts that violate these Child Safety Standards. We continuously review and improve our moderation processes to help ensure a safe user experience.

Cooperation with Law Enforcement

Where required by applicable law, NoCatch will cooperate with law enforcement agencies and other competent authorities in connection with investigations involving child exploitation, abuse, or other unlawful activities involving minors.

Contact

If you believe a child is being exploited, abused, or endangered through the Platform, please contact us immediately at support@nocatch.in. We review all child safety reports as a priority.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your information, you may contact us at:

support@nocatch.in

NOCATCH CULTURE PRIVATE LIMITED
Website: https://nocatch.in